Shipping and returns
Every piece ships free of charge and insured. Here is how it works.
When will my piece be ready?
Collection pieces are made for you after you order, in the gold and stone you choose. Allow 4 to 6 weeks. Unique pieces and jewellery in stock leave within a few working days.
What if the ring size isn't right?
Up to 6 months after purchase we resize your ring once free of charge, up to 3 sizes larger or smaller. This usually takes 1 to 2 weeks. Unsure about the size? Mention it with your order and we'll get in touch.
How is my piece delivered?
Free and insured, in Belgium and internationally. A signature is always required on delivery. You can also collect your piece by appointment at the design studio in Ghent.
Can I return a piece?
A piece from stock can be returned within 14 days of receipt, unworn and in its original packaging. After a check in our atelier we refund you. Pieces made or adjusted for you (ring size, length, engraving) cannot be returned.
Will I pay import duties?
Not within the European Union. Elsewhere it depends on the importing country. Get in touch and we'll give you a clear overview.